CFM - Certified Facility Manager Operations and Maintenance Questions and Answers

Question 1

A facility manager at a multi-tenant office building is creating a work order prioritization matrix.
A water pipe has burst in the main lobby, actively flooding the area.
According to best practices, how should this work order be prioritized?

Accepted Answer

Emergency: Immediate response required to mitigate property damage and safety hazards.

Answer

High Priority: Address after completing currently scheduled preventive maintenance.

Answer

Low Priority: Schedule for repair within the next business week.

Answer

Medium Priority: Assess within 24 hours to determine the scope of work.

Question 2

Which of the following is the primary purpose of implementing a preventive maintenance (PM) program?

Accepted Answer

To proactively service equipment to reduce the likelihood of failure and extend its lifecycle.

Answer

To eliminate all equipment breakdowns and failures.

Answer

To reduce the need for maintenance staff by automating all repairs.

Answer

To perform maintenance only when an asset has already failed.

Question 3

A facility manager is reviewing the budget and notices that a significant number of non-critical repairs have been postponed for the second consecutive year due to funding limitations. This practice is best known as:

Accepted Answer

Deferred Maintenance

Answer

Predictive Maintenance

Answer

Reactive Maintenance

Answer

Capital Renewal

Question 4

Which Key Performance Indicator (KPI) would be most effective for a facility manager to measure the efficiency of the maintenance team in resolving issues?

Accepted Answer

Mean Time To Repair (MTTR)

Answer

Energy Consumption per Square Foot

Answer

Asset Replacement Value (ARV)

Answer

Occupant Satisfaction Score

Question 5

What is the primary function of a Computerized Maintenance Management System (CMMS) in facility operations?

Accepted Answer

To centralize maintenance information, manage work orders, and track assets.

Answer

To automatically repair building systems using artificial intelligence.

Answer

To manage employee payroll and human resources for the maintenance department.

Answer

To design and draft architectural plans for facility renovations.

Question 6

Which of the following maintenance strategies is considered the most proactive, utilizing condition-monitoring tools to forecast equipment failures?

Accepted Answer

Predictive Maintenance (PdM)

Answer

Reactive Maintenance (Run-to-failure)

Answer

Corrective Maintenance

Answer

Preventive Maintenance (PM)

A facility manager at a multi-tenant office building is creating a work order prioritization matrix.A water pipe has burst in the main lobby, actively flooding the area.According to best practices, how should this work order be prioritized?

A facility manager at a multi-tenant office building is creating a work order prioritization matrix.
A water pipe has burst in the main lobby, actively flooding the area.
According to best practices, how should this work order be prioritized?