Conflict Management & Resolution Flashcards

A CFE notices that an investigation team member has a personal relationship with a subject under investigation. This situation creates:

Answer: A conflict of interest that must be disclosed and managed

Personal relationships with investigation subjects create conflicts of interest that must be disclosed to preserve investigative integrity.

Which conflict management strategy is most appropriate when the issue is trivial and maintaining the relationship is more important?

Answer: Accommodating

Accommodating sacrifices one's own interests to preserve the relationship when the outcome itself is of low importance.

In the context of CFE investigations, 'organizational conflict' most commonly arises from:

Answer: Conflicting financial goals, role ambiguity, and resource competition

Organizational conflict typically stems from structural factors like competing goals, unclear roles, and resource constraints.

A structured process in which a neutral third party helps disputing parties reach a voluntary, negotiated settlement describes:

Answer: Mediation

Mediation is a voluntary, non-binding process where a neutral facilitator helps parties reach their own agreement.

When preparing to enter a difficult conflict conversation, a CFE should first:

Answer: Anticipate the other party's concerns and prepare to address them

Anticipating the other party's perspective allows for more empathetic, productive dialogue and reduces the risk of escalation.

Which communication behavior most commonly escalates workplace conflicts during investigations?

Answer: Making attributions about intent without evidence

Attributing negative motives to others without evidence is a primary driver of conflict escalation.

In multi-party fraud investigations involving regulatory agencies, effective conflict management requires:

Answer: Clear delineation of roles, shared protocols, and regular inter-agency communication

Multi-agency investigations require coordinated roles and communication structures to prevent jurisdictional disputes.