Team Leadership and Dynamics Flashcards
7 cards from real Certified Six Sigma Black Belt Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Leadership and Dynamics flashcards as text
According to Maslow's hierarchy, a team member who feels their job is at risk due to a Six Sigma project would be primarily motivated by which need?
Answer: Safety
Safety needs include job security; when threatened, individuals focus on this level rather than higher-order motivations.
A Black Belt uses a responsibility assignment matrix (RACI). What does the 'A' (Accountable) designation mean?
Answer: The single individual who is ultimately answerable for the task's completion
Accountable means the one person who owns the outcome and ensures the task is completed correctly; only one person can hold the 'A' for any task.
Which of the following BEST describes 'psychological safety' in the context of a Six Sigma team?
Answer: A climate where team members feel safe to speak up, take risks, and admit errors without fear of punishment
Psychological safety, studied extensively by Amy Edmondson, enables teams to surface problems and experiment—critical for continuous improvement.
A Six Sigma team is experiencing groupthink. Which action BEST counters this phenomenon?
Answer: Assigning a 'devil's advocate' role to critically challenge decisions
A devil's advocate is tasked with finding weaknesses in proposals, counteracting the pressure toward premature consensus.
What is the PRIMARY benefit of co-locating a Six Sigma project team during the project?
Answer: Improves informal communication and accelerates problem-solving through proximity
Physical proximity increases spontaneous communication, faster decisions, and stronger team cohesion compared to distributed teams.
In Herzberg's Two-Factor Theory, which of the following is a MOTIVATOR (not merely a hygiene factor)?
Answer: Recognition for achievement
Motivators like recognition, achievement, and growth drive satisfaction; hygiene factors like salary and policy only prevent dissatisfaction.
A Black Belt is preparing to present improvement recommendations to a skeptical senior leadership team. Which approach is MOST aligned with Six Sigma principles?
Answer: Present data-driven results with financial impact and risk analysis
Six Sigma leadership presentations must be anchored in quantified results and business impact to earn credibility with executives.