Team Leadership and Dynamics Flashcards
7 cards from real Certified Six Sigma Black Belt Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Leadership and Dynamics flashcards as text
A Black Belt notices that two team members consistently disagree in meetings, slowing progress. Which conflict resolution approach is MOST appropriate for a Six Sigma team environment?
Answer: Confront both members privately and find a data-driven common ground
Addressing conflict privately using data and objective criteria aligns with Six Sigma's fact-based culture and preserves team cohesion.
Which leadership style is generally MOST effective when a Six Sigma team is highly experienced and self-motivated?
Answer: Delegative (Laissez-faire)
Delegative leadership empowers experienced, motivated teams to self-direct, maximizing their expertise and autonomy.
During the Control phase, team energy typically drops. What is the Black Belt's PRIMARY responsibility at this stage?
Answer: Maintain team motivation and ensure knowledge transfer and documentation
In the Control phase, the Black Belt must sustain engagement while securing process documentation and transferring ownership to process owners.
A team member who is a subject-matter expert resists the Black Belt's process recommendations. What is the BEST first step?
Answer: Acknowledge their expertise and use data to collaboratively evaluate options
Acknowledging expertise while using objective data fosters collaboration and reduces resistance without damaging the relationship.
Which group decision-making technique is BEST suited for ensuring all team members' ideas are heard equally before prioritizing solutions?
Answer: Nominal Group Technique (NGT)
NGT structures idea generation and voting to equalize participation and reduce dominance by vocal individuals.
In Tuckman's model, a team that openly challenges each other's ideas and struggles with roles is in which stage?
Answer: Storming
Storming is characterized by conflict over roles and ideas as team members assert themselves.
A Black Belt wants to assess individual team members' DISC profiles. What is the PRIMARY purpose of this assessment in a Six Sigma context?
Answer: To tailor communication and task assignment to personality strengths
DISC profiles help the Black Belt understand behavioral tendencies so they can communicate effectively and assign roles that leverage each member's strengths.