Administrative Office Procedures Flashcards

Which component of a professional business letter contains the writer's title and organization name?

Answer: Signature block

The signature block, placed below the complimentary close, includes the writer's typed name, title, and organization.

A medical office's accounts receivable (A/R) represents:

Answer: Outstanding balances owed TO the practice by patients and insurers

Accounts receivable is money owed to the medical practice for services rendered but not yet paid by patients or third-party payers.

When a check is returned by the bank marked 'NSF,' this means:

Answer: There were insufficient funds in the payer's account

NSF stands for 'Non-Sufficient Funds,' meaning the payer's bank account did not have enough money to cover the check amount.

The SOAP format for documenting a patient visit stands for:

Answer: Subjective, Objective, Assessment, Plan

SOAP notes organize the patient encounter as Subjective (patient's complaints), Objective (exam findings), Assessment (diagnosis), and Plan (treatment).

Which of the following is an example of a 'problem-oriented medical record' (POMR)?

Answer: A master problem list that links all notes to numbered patient problems

A POMR uses a numbered problem list and links all progress notes, lab results, and orders to the specific problem numbers.

When answering a multi-line office telephone, the BEST practice is to:

Answer: Greet the caller, identify the practice, identify yourself, and ask how you may help

Professional telephone technique requires a proper greeting, practice identification, self-identification, and an offer to assist.

The purpose of using a numeric filing system in a medical office is PRIMARILY to:

Answer: Provide greater confidentiality because names are not visible on file folders

Numeric filing protects patient confidentiality by displaying only a number on folders, making names invisible to casual observers.