Professional Ethics & Standards Flashcards
7 cards from real CHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics & Standards flashcards as text
The concept of 'ethical leadership' in hospitality management PRIMARILY involves:
Answer: Setting a moral example that guides staff behavior through consistent actions
Ethical leaders model the behavior they expect, creating a culture where staff are guided by example rather than fear.
Under AH&LA professional standards, how should a hospitality manager handle receipt of a lavish gift from a major supplier?
Answer: Disclose it to management and follow the organization's gift policy
Transparency and adherence to the organization's gift policy prevents conflicts of interest and maintains professional integrity.
When implementing an environmental sustainability initiative, a CHA candidate should FIRST:
Answer: Assess stakeholder impact and align the initiative with both ethics and organizational goals
Evaluating stakeholder impact and strategic alignment ensures sustainability efforts are both ethically sound and organizationally supported.
A CHA professional discovers that a subordinate has been submitting falsified tip-pooling records. The MOST appropriate immediate action is:
Answer: Document the findings and report to human resources or legal counsel
Tip-pooling fraud has legal implications; proper documentation and reporting to HR or legal protects the organization and affected employees.
Which scenario BEST illustrates a breach of confidentiality in the hospitality industry?
Answer: Sharing a guest's reservation details with another guest
Sharing a guest's personal reservation information with another guest directly violates privacy and confidentiality obligations.
The MAIN purpose of an organizational Code of Ethics in a hotel is to:
Answer: Provide clear guidelines that align employee behavior with the company's values
A Code of Ethics articulates expected behaviors and values, guiding employees in making decisions consistent with organizational principles.
A hotel executive is offered a board seat at a competing property. Under professional ethics standards, the executive should:
Answer: Disclose the offer to current employer and seek approval or guidance
Full disclosure to the current employer allows for proper evaluation of potential conflicts of interest before any decision is made.