Practice Test Geeks(CHA) Certified Hospitality Administrator Practice Test
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Human Resources in Hospitality Flashcards

6 cards from real CHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Human Resources in Hospitality flashcards as text

  1. A hotel GM is aware that a department head is creating a hostile work environment. The GM's FIRST obligation is to:

    Answer: Immediately investigate the complaint and take appropriate corrective action per HR policy

    Employers are legally obligated to investigate harassment and hostile environment claims promptly and take corrective action. Inaction creates vicarious liability.

  2. Which of the following BEST describes the purpose of an employee performance appraisal system in hotels?

    Answer: To provide structured feedback, document performance, align goals, and support employee development

    Performance appraisals serve multiple purposes including development, recognition, goal alignment, compensation decisions, and documentation.

  3. A hotel in a competitive labor market is experiencing high turnover among housekeeping staff. Which strategy is MOST effective for long-term retention?

    Answer: Implement a comprehensive retention program including competitive pay, recognition, growth paths, and a positive work environment

    Research consistently shows that sustainable retention requires a combination of fair pay, recognition, advancement opportunities, and workplace culture.

  4. The Fair Labor Standards Act requires hotels to:

    Answer: Pay non-exempt employees at least federal minimum wage and overtime at one-and-a-half times their rate for hours over 40 per week

    FLSA establishes minimum wage, overtime for non-exempt employees, recordkeeping, and child labor standards — core requirements for hotel employers.

  5. During the hiring process, which of the following questions is legally permissible to ask a job applicant in the United States?

    Answer: Are you authorized to work in the United States?

    Verifying work authorization is both legal and required under IRCA. Questions about religion, national origin, or family status violate anti-discrimination laws.

  6. A hotel is onboarding 20 new seasonal employees. The MOST important element of new employee orientation is:

    Answer: Communicating the hotel's culture, values, safety procedures, and job expectations clearly

    Orientation that establishes culture, safety, and expectations reduces early turnover and sets the foundation for successful performance.