Housekeeping & Facilities Management Flashcards
6 cards from real CHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Housekeeping & Facilities Management flashcards as text
What is a par level in hotel housekeeping?
Answer: The standard quantity of supplies needed to support operations between deliveries
A par level establishes the standard quantity of linens, amenities, and supplies that must be maintained to support daily operations between delivery cycles.
What is the standard number of rooms a housekeeper is expected to clean per 8-hour shift in a typical U.S. hotel?
Answer: 14-16 rooms
The industry standard in U.S. hotels is approximately 14-16 rooms per 8-hour shift for a checkout room, though this varies by hotel type, room size, and brand standards.
What does 'turndown service' mean in hotel operations?
Answer: An evening service preparing the guest room for sleep by folding back linens and refreshing amenities
Turndown service is an evening housekeeping service that prepares the room for sleep by folding back the bedcover, closing drapes, placing chocolates, and refreshing towels.
What is a preventive maintenance (PM) program in hotel facilities?
Answer: Scheduled maintenance activities designed to prevent equipment breakdowns before they occur
A preventive maintenance program schedules regular inspections, servicing, and component replacement to prevent equipment failures, extend asset life, and reduce costly emergency repairs.
What is the purpose of a room inspection program?
Answer: To ensure rooms meet brand and cleanliness standards before guest check-in
Room inspections verify that housekeeping has met quality standards, identifying deficiencies before guests encounter them and maintaining consistent service quality.
What is an energy management system (EMS) in hotel operations?
Answer: An automated system that controls HVAC, lighting, and energy use to reduce costs and environmental impact
An EMS uses sensors, thermostats, and automated controls to manage HVAC, lighting, and other energy-consuming systems, reducing waste when rooms are unoccupied and optimizing efficiency.