Client Advocacy and Engagement Flashcards
7 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Advocacy and Engagement flashcards as text
Which technique is MOST effective when a client appears resistant to a recommended care plan change?
Answer: Exploring the client's ambivalence using open-ended questions and reflective listening
Motivational interviewing techniques—open questions and reflective listening—are the evidence-based approach to resolving ambivalence and resistance.
A client with diabetes consistently misses appointments. Before labeling the client as 'non-compliant,' the case manager should:
Answer: Assess for social determinants of health such as transportation barriers, work schedule conflicts, or financial hardship
Missed appointments often reflect unaddressed social determinants of health, and the case manager must assess these root causes before any other action.
Shared decision-making differs from informed consent primarily because it:
Answer: Is a collaborative process where clinician expertise and client values jointly guide the treatment decision
Shared decision-making integrates clinical evidence with the client's personal values and preferences to reach a mutually agreed-upon plan.
When a client is transitioning from inpatient to home care, what is the case manager's PRIMARY advocacy responsibility?
Answer: Verifying that all post-discharge services, equipment, and follow-up are in place before the client leaves
The case manager must ensure a safe, coordinated transition by confirming all needed services and supports are secured prior to discharge.
A client with a terminal diagnosis wants to pursue aggressive curative treatment against the palliative care team's recommendation. The case manager should:
Answer: Ensure the client's wishes are documented, respected, and that all options including palliative care are fully explained
The client's autonomous decision to pursue curative treatment must be honored while ensuring they have complete information about all care options.
Which of the following BEST describes the concept of 'health literacy' in the context of client engagement?
Answer: The client's capacity to obtain, process, and understand basic health information needed to make appropriate health decisions
Health literacy encompasses the full range of skills needed to navigate the healthcare system and make informed decisions, beyond just reading ability.
A case manager is working with a client who has a substance use disorder and is not ready to pursue abstinence. The most appropriate approach is to:
Answer: Apply harm reduction strategies to reduce health risks while meeting the client where they are
Harm reduction is an evidence-based, client-centered approach that reduces health risks for clients not yet ready for abstinence-based treatment.