- Certified Case Manager Ethical Principles and Conduct Questions and Answers Flashcards
6 cards from real CCM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 - Certified Case Manager Ethical Principles and Conduct Questions and Answers flashcards as text
A case manager realizes following employer policy would deny a medically necessary service. What ethical principle is in conflict?
Answer: Fidelity to client vs. fidelity to employer
This is a conflict between fidelity to the client's best interests and fidelity to the employer's policies.
What is 'distributive justice' in case management?
Answer: Fair allocation of limited healthcare resources among competing needs
Distributive justice concerns fair allocation of limited resources among competing needs.
Under the CCMC Code, what must a case manager do if they lack competency in a required area?
Answer: Refer to a qualified professional or seek supervision and training
The case manager must refer to a qualified professional or obtain appropriate supervision and training.
What ethical obligation exists when a colleague provides substandard care?
Answer: Report through appropriate channels to protect client safety
Case managers must report substandard care through appropriate channels to protect clients.
A grateful client offers a gift. What is the appropriate response?
Answer: Politely decline and explain professional boundaries
Ethical guidelines generally require declining gifts to maintain professional boundaries.
What is 'informed consent' in case management?
Answer: Ensuring the client has sufficient information to voluntarily and competently agree to or refuse services
Informed consent means ensuring clients have adequate information for voluntary, competent decision-making.