- Certified Case Manager Client Advocacy and Engagement Questions and Answers Flashcards

In client engagement, what does 'health activation' refer to?

Answer: A client's knowledge, skills, and confidence to manage their own health

Health activation refers to a client's knowledge, skills, and confidence in managing their health.

What is the case manager's obligation when a client wants to make a decision the case manager believes is not in their best interest?

Answer: Respect self-determination while ensuring complete, accurate information for an informed decision

The case manager must respect autonomy while ensuring the client has all information for truly informed decision-making.

Which advocacy action is most appropriate when a systemic barrier affects multiple clients?

Answer: Advocate for systemic policy change while also addressing individual needs

Case managers should advocate at both individual and systemic levels simultaneously.

How should a case manager handle family disagreement with the client's stated preferences?

Answer: Prioritize the competent client's preferences while facilitating family communication

The primary obligation is to the competent client's preferences, while facilitating family understanding.

What role does motivational interviewing play in client engagement?

Answer: A collaborative, person-centered approach that strengthens the client's own motivation for change

MI is a collaborative communication approach designed to strengthen the client's intrinsic motivation for change.

When engaging a client with limited health literacy, what communication strategy should be prioritized?

Answer: Plain language, visual aids, and teach-back method

Plain language, visual aids, and teach-back are evidence-based strategies for limited health literacy.