CBA Human Resources Management Flashcards
6 cards from real CBA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CBA Human Resources Management flashcards as text
Which HR metric measures the percentage of employees who leave an organization over a given period?
Answer: Turnover rate
Turnover rate is calculated by dividing the number of separations during a period by the average number of employees, expressed as a percentage.
What is the purpose of an Employee Assistance Program (EAP)?
Answer: To offer confidential counseling and support services for personal or work-related issues
EAPs provide employees with confidential, short-term counseling and referral services for personal, family, or work-related problems.
Which document outlines the expected behavior, policies, and procedures for employees within an organization?
Answer: Employee handbook
An employee handbook communicates workplace policies, procedures, expectations, and benefits to employees.
What is the concept of 'disparate impact' in employment law?
Answer: A neutral policy that unintentionally affects a protected group at a higher rate
Disparate impact refers to a facially neutral employment practice that disproportionately and adversely affects members of a protected class.
In performance management, what does a 360-degree feedback process involve?
Answer: Feedback collected from an employee's supervisor, peers, subordinates, and sometimes customers
360-degree feedback gathers performance input from multiple sources including managers, peers, direct reports, and sometimes clients.
Which federal act requires employers with 50 or more employees to provide up to 12 weeks of unpaid, job-protected leave for qualifying family or medical reasons?
Answer: Family and Medical Leave Act (FMLA)
The Family and Medical Leave Act (FMLA) of 1993 entitles eligible employees to up to 12 weeks of unpaid, job-protected leave per year for qualifying reasons.