FREE Certified Agile Service Manager Trivia Questions and Answers Flashcards
6 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
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Which Agile framework emphasizes visualizing workflow and limiting work in progress to improve service delivery?
Answer: Kanban
Kanban focuses on visualizing the workflow and setting WIP limits to optimize flow and delivery.
In Agile Service Management, what does the term 'swarming' refer to?
Answer: Multiple team members collaborating on a single issue to resolve it quickly
Swarming is a collaborative approach where multiple team members focus on resolving a single issue rapidly.
What is the primary purpose of a retrospective in Agile Service Management?
Answer: To reflect on processes and identify improvements
Retrospectives are used to reflect on what went well and what can be improved in future iterations.
Which metric best measures how quickly a service team delivers value from request to completion?
Answer: Lead time
Lead time measures the total elapsed time from when a request is made until it is fulfilled.
What role does the Product Owner play in an Agile Service Management context?
Answer: Prioritizing the service backlog based on business value
The Product Owner is responsible for prioritizing the backlog to ensure the team delivers the highest business value first.
How does Agile Service Management typically handle change management compared to traditional ITSM?
Answer: Through lightweight, iterative approval processes with continuous feedback
Agile Service Management uses lightweight and iterative change processes that incorporate continuous feedback loops.