FREE Certified Agile Service Manager MCQ Questions and Answers Flashcards
6 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
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Which practice helps Agile service teams prioritize work based on actual customer impact rather than internal categorization?
Answer: Value stream mapping
Value stream mapping identifies steps that add or detract from customer value, helping teams prioritize high-impact work.
What is the role of a Service Owner in an Agile Service Management context?
Answer: Accountable for the end-to-end delivery and improvement of a specific service
The Service Owner is accountable for a service's performance, improvement, and alignment with business needs.
How does Agile Service Management typically handle change management compared to traditional ITIL?
Answer: By implementing lightweight, risk-based change evaluation with automated testing
Agile approaches use risk-based assessment and automation to enable frequent, safe changes without bureaucratic overhead.
What is the purpose of establishing Work-In-Progress (WIP) limits in Agile service teams?
Answer: To prevent context switching and improve flow by capping concurrent tasks
WIP limits reduce multitasking and context switching, enabling team members to complete work faster with higher quality.
Which Agile ceremony is most useful for a service team to plan and commit to work for the upcoming iteration?
Answer: Sprint planning
Sprint planning is where the team selects backlog items, discusses approach, and commits to delivering specific work in the iteration.
What distinguishes a Minimum Viable Service (MVS) approach in Agile Service Management?
Answer: Deploying the smallest version of a service that delivers value, then iterating based on feedback
MVS delivers core value quickly and uses real user feedback to guide incremental improvements.