FREE Certified Agile Service Manager Agile SM Roles Questions and Answers Flashcards
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In Agile Service Management, what distinguishes a cross-functional service team from a traditional siloed IT team?
Answer: Cross-functional teams include members with diverse skills needed to deliver end-to-end service value
Cross-functional service teams combine diverse skills so they can deliver complete service value without depending on external handoffs.
Which scenario best illustrates the Agile SM Facilitator acting as a servant leader?
Answer: Shielding the team from organizational distractions so they can focus on sprint commitments
A servant leader protects the team's focus by handling external distractions, enabling them to concentrate on delivering committed work.
What happens to the role of a traditional Change Manager when an organization adopts Agile Service Management?
Answer: The role evolves to focus on enabling fast, safe changes through lightweight governance
In Agile SM, the Change Manager role evolves toward lightweight governance that enables rapid, safe changes rather than heavy approval processes.
Why is it important for the Service Owner to attend sprint retrospectives?
Answer: To gain insight into team challenges and improve collaboration on backlog refinement
The Service Owner's attendance at retrospectives helps them understand team dynamics and improve how they collaborate on backlog priorities.
Which Agile SM role is most responsible for ensuring that service level commitments are visible and understood by the entire team?
Answer: The Service Owner
The Service Owner ensures service level commitments are transparent and understood so the team can align their work to meet customer expectations.
How should an Agile SM Facilitator handle a situation where one team member consistently dominates sprint planning discussions?
Answer: Facilitate balanced participation by using structured techniques like round-robin input
The Facilitator should use structured techniques to ensure all voices are heard, maintaining the collaborative nature of agile ceremonies.