FREE Certified Agile Service Manager Agile SM Roles Questions and Answers Flashcards
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In an Agile Service Management environment, which role is primarily responsible for removing impediments that block the service team's progress?
Answer: Scrum Master or Agile SM Facilitator
The Scrum Master or Agile SM Facilitator is responsible for identifying and removing impediments so the service team can deliver value without disruption.
What is the primary responsibility of the Service Owner in an Agile SM framework?
Answer: Prioritizing the service backlog and defining service value
The Service Owner prioritizes the service backlog and ensures the team focuses on delivering the highest value service improvements.
How does the Agile SM Coach role differ from a traditional ITSM process manager?
Answer: The coach focuses on mentoring teams in agile practices rather than enforcing rigid processes
An Agile SM Coach mentors and guides teams in adopting agile practices, shifting from process enforcement to continuous improvement facilitation.
Which responsibility typically falls to the Development Team within an Agile Service Management context?
Answer: Self-organizing to deliver service increments and improvements
The Development Team in Agile SM self-organizes to deliver service increments, taking collective ownership of how work gets done.
When a conflict arises between the Service Owner and the development team regarding sprint priorities, who should facilitate resolution?
Answer: The Agile SM Facilitator
The Agile SM Facilitator mediates conflicts between the Service Owner and the team to ensure alignment on sprint goals.
What is a key anti-pattern for the Service Owner role in Agile Service Management?
Answer: Micromanaging the team by dictating how tasks should be completed
Micromanaging the team undermines self-organization, which is a core agile principle the Service Owner must respect.