FREE Certified Agile Service Manager Agile Process Improvement Questions and Answers Flashcards
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A service team notices recurring incidents after each deployment. Which agile improvement practice should they adopt FIRST?
Answer: Implement automated regression testing as part of CI/CD
Automated regression testing catches defects early in the pipeline, directly addressing recurring post-deployment incidents without slowing delivery.
What role does a 'Definition of Done' play in agile process improvement?
Answer: It establishes clear, shared criteria that ensure consistent output quality
A Definition of Done creates shared understanding of completion criteria, ensuring every work item meets a consistent quality standard before being considered finished.
Which practice helps an agile service team prioritize which processes to improve first?
Answer: Impact-effort matrix to compare potential value against implementation cost
An impact-effort matrix helps teams objectively compare improvements by weighing their expected benefit against the resources required, enabling data-driven prioritization.
How should an agile service manager handle a process improvement that fails to deliver expected results?
Answer: Treat it as a learning opportunity, analyze why it failed, and adapt the approach
Agile embraces failure as learning; analyzing why an improvement did not work and adapting the approach is central to iterative improvement.
What is the significance of 'work in progress (WIP) limits' for agile process improvement?
Answer: They prevent context switching and improve flow by capping concurrent tasks
WIP limits reduce context switching and multitasking overhead, which improves throughput and helps teams identify process constraints faster.
Which feedback mechanism provides the MOST timely data for agile process improvement decisions?
Answer: Real-time service dashboards with automated alerting
Real-time dashboards with automated alerts provide immediate visibility into process performance, enabling teams to make fast, informed improvement decisions.