FREE Certified Agile Service Manager Agile Manifesto and Principles Questions and Answers Flashcards
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According to the Agile Manifesto, what is the primary measure of progress in an Agile Service Management environment?
Answer: Working software or functional services
The Agile Manifesto states that working software (or working services in ITSM context) is the primary measure of progress.
Which Agile principle most directly supports the concept of continuous service improvement in Agile Service Management?
Answer: Continuous attention to technical excellence and good design enhances agility
Continuous attention to technical excellence directly aligns with the ongoing pursuit of service improvement.
An Agile Service Manager notices that the team relies heavily on email for incident coordination instead of real-time collaboration. Which Agile Manifesto value should guide the improvement?
Answer: Individuals and interactions over processes and tools
Shifting from email to real-time collaboration prioritizes individuals and interactions, as the Manifesto recommends.
What is the correct interpretation of 'responding to change over following a plan' for an Agile Service Manager handling a major incident?
Answer: Adapt the response approach as new information emerges while maintaining overall direction
The principle means being adaptive when circumstances change while still maintaining purposeful direction, not abandoning planning altogether.
Which of the following best reflects how the Agile principle 'business people and developers must work together daily' applies to Agile Service Management?
Answer: Service owners and technical teams hold daily standups to align on priorities
Daily standups between service owners and technical teams directly implement the principle of daily collaboration.
A team practicing Agile Service Management decides to reduce sprint documentation to focus on delivering service improvements faster. Which Agile value are they applying?
Answer: Working software over comprehensive documentation
Reducing documentation to focus on delivering working services directly applies the value of working software over comprehensive documentation.