Certified Agile Service Manager Agile and Scrum Fundamentals Questions and Answers Flashcards
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In Scrum, what happens when a Sprint is cancelled?
Answer: Any completed and 'Done' Product Backlog items are reviewed, and incomplete items are re-estimated and put back on the Product Backlog
When a Sprint is cancelled, completed Done items are reviewed for potential release, and incomplete items return to the Product Backlog for future consideration.
Which Agile framework emphasizes visualizing workflow and limiting work in progress, often used alongside Scrum in service management?
Answer: Kanban
Kanban focuses on visualizing work, limiting WIP, and managing flow, and is frequently combined with Scrum in service management environments.
What is the maximum recommended duration for a Daily Scrum meeting?
Answer: 15 minutes
The Daily Scrum is a 15-minute time-boxed event for the Developers to synchronize activities and create a plan for the next 24 hours.
In Agile Service Management, what is the significance of a cross-functional team?
Answer: The team collectively possesses all skills needed to deliver value without depending on external resources
A cross-functional team has all competencies needed to accomplish the work without depending on others not part of the team, enabling faster service delivery.
What is the purpose of the Definition of Done in a Scrum-based service management team?
Answer: To create a shared understanding of the quality standards an Increment must meet before release
The Definition of Done is a formal description of the state of the Increment when it meets the quality measures required for the product.
How does the concept of empiricism in Scrum support Agile service management?
Answer: By basing decisions on observation, experience, and experimentation through the three pillars of transparency, inspection, and adaptation
Scrum's empirical approach relies on transparency, inspection, and adaptation, allowing service teams to make informed decisions based on actual outcomes rather than predictions.