Agile SM Roles Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Agile SM Roles flashcards as text
Which role in Agile Service Management is primarily responsible for removing impediments that block the team's progress?
Answer: Scrum Master / Agile Coach
The Scrum Master or Agile Coach actively identifies and removes obstacles that prevent the team from delivering value.
In an Agile SM context, who holds accountability for the ROI and business value delivered by the service?
Answer: Product Owner
The Product Owner is accountable for maximizing the value of the product and the work of the development team.
A Service Manager transitioning to Agile discovers that her traditional 'command and control' style conflicts with Agile principles. Which Agile SM role style should she adopt?
Answer: Servant leader
Agile SM requires servant leadership, where the manager empowers and supports the team rather than directing them.
Which stakeholder is considered the 'voice of the customer' in Agile Service Management?
Answer: Product Owner
The Product Owner represents customer and stakeholder interests and communicates their needs through the prioritized backlog.
In Agile SM, who is responsible for ensuring that sprint ceremonies such as retrospectives and stand-ups actually occur?
Answer: Scrum Master
The Scrum Master facilitates all Agile ceremonies and ensures they happen on schedule and are productive.
A newly formed Agile SM team is unclear about who should handle vendor negotiations. Which role typically owns vendor and supplier relationships in Agile SM?
Answer: Service Owner
The Service Owner manages the end-to-end service lifecycle including supplier and vendor relationships.
What distinguishes a cross-functional team in Agile Service Management from a traditional IT team?
Answer: It includes all skills needed to deliver the service without external dependency
Cross-functional teams in Agile SM contain all competencies needed to accomplish work, reducing bottlenecks from external handoffs.