Agile Process Design Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Agile Process Design flashcards as text
In Agile process design, what does 'fail fast' mean for a service team?
Answer: Running small experiments quickly to validate or invalidate assumptions early
'Fail fast' means running rapid, small experiments so teams learn quickly whether an approach works before investing heavily.
Which technique best supports continuous process improvement in an Agile service context?
Answer: Kaizen events combined with sprint retrospectives
Kaizen (continuous improvement) events paired with sprint retrospectives drive ongoing, incremental Agile process enhancement.
When designing an Agile process, which element is MOST important to define first?
Answer: The value stream and customer outcomes
Agile process design starts with understanding the value stream and desired customer outcomes to ensure all activities deliver real value.
A CASM team is redesigning an incident management process. Which Agile principle should guide their work?
Answer: Embrace change and adapt the process based on feedback
Agile embraces change; process designs should be revisited and adapted based on real feedback from stakeholders and customers.
What is the purpose of a 'Definition of Done' in an Agile process design?
Answer: To establish a shared, agreed set of criteria that work must meet before it is considered complete
A Definition of Done creates a shared quality standard so all team members agree on what 'complete' means for any work item.
Which of the following BEST describes 'process pull' in Agile service management?
Answer: Work being initiated only when there is actual demand or capacity to handle it
Process pull means work enters the system only when the team has capacity, preventing overload and aligning with lean-Agile principles.
In Agile process design, 'timeboxing' is used primarily to:
Answer: Fix a maximum time period for an activity, forcing decisions within that constraint
Timeboxing sets a fixed, non-negotiable duration for an activity so teams make decisions and deliver within that constraint rather than pursuing perfection.