Agile Manifesto and Principles Flashcards
7 cards from real Certified Agile Service Manager practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Agile Manifesto and Principles flashcards as text
A service team chooses a quick standup meeting over filing a formal status report. Which Agile value does this best reflect?
Answer: Individuals and interactions over processes and tools
Choosing direct human communication (standup) over formal documentation reflects 'individuals and interactions over processes and tools.'
What does the Agile Manifesto explicitly say about the items listed on the right side of each value pairing?
Answer: There is value in right-side items, but left-side items are valued more
The manifesto states 'while there is value in the items on the right, we value the items on the left more.'
A service manager insists all change requests go through a 10-step documentation process before any action is taken. Which Agile value does this most conflict with?
Answer: Individuals and interactions over processes and tools
Over-emphasizing process documentation before allowing action conflicts with 'individuals and interactions over processes and tools.'
When a conflict exists between strict SLA contract terms and what actually best serves the customer, the Agile Manifesto's values suggest prioritizing:
Answer: Customer collaboration to find the best solution
'Customer collaboration over contract negotiation' emphasizes working with customers toward good outcomes rather than strict contract adherence.
Which of the four Agile values is listed first in the Agile Manifesto?
Answer: Individuals and interactions over processes and tools
'Individuals and interactions over processes and tools' is the first value listed in the Agile Manifesto.
A service team has been delivering services for six months with zero customer complaints but no direct customer contact. Which Agile value are they most likely neglecting?
Answer: Customer collaboration over contract negotiation
Without direct customer engagement, the team relies on contracts rather than practicing 'customer collaboration over contract negotiation.'
A service team discovers that adhering to a pre-approved change plan will cause customer dissatisfaction. According to Agile values, what should the team do?
Answer: Adapt the plan to respond to the changed situation
'Responding to change over following a plan' means adapting when circumstances require it rather than rigidly following a predetermined plan.