Certified Agile Service Manager FREE Certified Agile Service Manager Trivia Questions and Answers 2

Question 1

Which Agile framework emphasizes visualizing workflow and limiting work in progress to improve service delivery?

Accepted Answer

Kanban

Answer

Scrum

Answer

XP

Answer

Crystal

Question 2

In Agile Service Management, what does the term 'swarming' refer to?

Accepted Answer

Multiple team members collaborating on a single issue to resolve it quickly

Answer

Assigning tickets to the largest available team

Answer

Escalating all incidents to management

Answer

Distributing work evenly across all agents

Question 3

What is the primary purpose of a retrospective in Agile Service Management?

Accepted Answer

To reflect on processes and identify improvements

Answer

To assign blame for service failures

Answer

To create the next sprint backlog

Answer

To review SLA compliance metrics

Question 4

Which metric best measures how quickly a service team delivers value from request to completion?

Accepted Answer

Lead time

Answer

Velocity

Answer

Utilization rate

Answer

Mean time between failures

Question 5

What role does the Product Owner play in an Agile Service Management context?

Accepted Answer

Prioritizing the service backlog based on business value

Answer

Writing all the code for service automation

Answer

Managing the daily standup meetings

Answer

Approving all change requests

Question 6

How does Agile Service Management typically handle change management compared to traditional ITSM?

Accepted Answer

Through lightweight, iterative approval processes with continuous feedback

Answer

By eliminating all change controls entirely

Answer

By requiring CAB approval for every change regardless of risk

Answer

Through annual change review cycles