Certified Agile Service Manager FREE Certified Agile Service Manager Scrum for Service Management Questions and Answers 2

Question 1

In Scrum for Service Management, what is the recommended maximum length of a Sprint for service teams?

Accepted Answer

Four weeks

Answer

Eight weeks

Answer

Six months

Answer

No time limit

Question 2

Which artifact in Scrum for Service Management replaces the traditional Product Backlog with service-oriented work items?

Accepted Answer

Service Backlog

Answer

Incident Queue

Answer

Change Schedule

Answer

Service Catalog

Question 3

What is the primary purpose of the Daily Scrum in a service management context?

Accepted Answer

To synchronize the team's plan for the next 24 hours toward the Sprint Goal

Answer

To report individual status to the Scrum Master

Answer

To assign new incidents to team members

Answer

To update the service level dashboard

Question 4

How does Scrum for Service Management handle unplanned work such as major incidents during a Sprint?

Accepted Answer

The team allocates a capacity buffer for unplanned work during Sprint Planning

Answer

All unplanned work is deferred to the next Sprint

Answer

The Sprint is immediately cancelled and replanned

Answer

Unplanned work is handled by a separate non-Scrum team only

Question 5

Which Scrum event is most critical for driving continuous service improvement in Scrum for Service Management?

Accepted Answer

Sprint Retrospective

Answer

Sprint Review

Answer

Sprint Planning

Answer

Daily Scrum

Question 6

In Scrum for Service Management, who is accountable for maximizing the value delivered by the service team?

Accepted Answer

Product Owner

Answer

Scrum Master

Answer

Service Desk Manager

Answer

Development Team