Certified Agile Service Manager FREE Certified Agile Service Manager MCQ Questions and Answers 2

Question 1

Which Agile framework emphasizes visualizing workflow and limiting work in progress to improve service delivery?

Accepted Answer

Kanban

Answer

Scrum

Answer

XP

Answer

Crystal

Question 2

In Agile Service Management, what does the concept of 'swarming' refer to?

Accepted Answer

Multiple team members collaborating immediately on a critical issue

Answer

Assigning one person to handle all incidents

Answer

Escalating every issue to management

Answer

Rotating staff across departments weekly

Question 3

What is the primary purpose of a retrospective in Agile Service Management?

Accepted Answer

To review and improve team processes after each iteration

Answer

To assign blame for service failures

Answer

To create detailed project documentation

Answer

To estimate future project costs

Question 4

Which metric best measures how quickly a service team delivers value from the moment work is requested?

Accepted Answer

Lead time

Answer

Velocity

Answer

Story points completed

Answer

Number of deployments

Question 5

What is a key benefit of cross-functional teams in Agile Service Management?

Accepted Answer

Faster end-to-end service delivery by having all needed skills within the team

Answer

Reduced need for communication

Answer

Elimination of all specialized roles

Answer

Lower headcount requirements

Question 6

In the context of Agile Service Management, what does 'shift-left' mean?

Accepted Answer

Empowering front-line staff to resolve issues that previously required escalation

Answer

Moving service desk operations to a different time zone

Answer

Shifting project deadlines earlier in the calendar

Answer

Reassigning senior engineers to entry-level tasks