Certified Agile Service Manager FREE Certified Agile Service Manager Agile SM Roles Questions and Answers 2

Question 1

In an Agile Service Management environment, which role is primarily responsible for removing impediments that block the service team's progress?

Accepted Answer

Scrum Master or Agile SM Facilitator

Answer

Service Owner

Answer

Agile SM Coach

Answer

Change Manager

Question 2

What is the primary responsibility of the Service Owner in an Agile SM framework?

Accepted Answer

Prioritizing the service backlog and defining service value

Answer

Writing user stories for IT services

Answer

Conducting daily standups

Answer

Approving change requests

Question 3

How does the Agile SM Coach role differ from a traditional ITSM process manager?

Accepted Answer

The coach focuses on mentoring teams in agile practices rather than enforcing rigid processes

Answer

The coach enforces strict process compliance across all teams

Answer

The coach only handles escalations from service desk

Answer

The coach is responsible for writing SLAs

Question 4

Which responsibility typically falls to the Development Team within an Agile Service Management context?

Accepted Answer

Self-organizing to deliver service increments and improvements

Answer

Approving the service budget

Answer

Assigning tasks to individual team members

Answer

Negotiating contracts with vendors

Question 5

When a conflict arises between the Service Owner and the development team regarding sprint priorities, who should facilitate resolution?

Accepted Answer

The Agile SM Facilitator

Answer

The CIO

Answer

The Change Advisory Board

Answer

The external auditor

Question 6

What is a key anti-pattern for the Service Owner role in Agile Service Management?

Accepted Answer

Micromanaging the team by dictating how tasks should be completed

Answer

Attending sprint reviews regularly

Answer

Maintaining a prioritized service backlog

Answer

Communicating with stakeholders about service direction