Certified Agile Service Manager FREE Certified Agile Service Manager Agile Manifesto and Principles Questions and Answers 2

Question 1

Which Agile Manifesto value emphasizes the importance of delivering working solutions over comprehensive documentation?

Accepted Answer

Working software over comprehensive documentation

Answer

Individuals and interactions over processes and tools

Answer

Customer collaboration over contract negotiation

Answer

Responding to change over following a plan

Question 2

In the context of Agile Service Management, what does the principle 'welcome changing requirements, even late in development' primarily support?

Accepted Answer

Competitive advantage through adaptability

Answer

Scope creep without boundaries

Answer

Ignoring initial planning efforts

Answer

Reducing team accountability

Question 3

How many principles support the four values of the Agile Manifesto?

Accepted Answer

12

Answer

8

Answer

10

Answer

14

Question 4

Which Agile principle is most directly applied when an Agile Service Manager conducts a retrospective after each sprint?

Accepted Answer

At regular intervals, the team reflects on how to become more effective

Answer

Deliver working software frequently

Answer

The most efficient method of communication is face-to-face conversation

Answer

Business people and developers must work together daily

Question 5

When applying the Agile Manifesto to service management, what does 'individuals and interactions over processes and tools' mean for an Agile Service Manager?

Accepted Answer

Prioritize team collaboration and communication while still using processes where helpful

Answer

Eliminate all documented processes immediately

Answer

Replace all tooling with manual workflows

Answer

Allow team members to work independently without coordination

Question 6

Which scenario best demonstrates the Agile principle of 'simplicity—the art of maximizing the amount of work not done'?

Accepted Answer

Automating a repetitive service desk task to eliminate unnecessary manual steps

Answer

Building every feature requested regardless of priority

Answer

Adding extra approval layers to ensure quality

Answer

Documenting every possible edge case before starting work