Certified Agile Service Manager Practice Test
Certified Agile Service Manager Certified Agile Service Manager Agile Process Improvement Questions and Answers 2
In an Agile service management context, what is the primary purpose of a Kaizen event?
Select your answer
A
To conduct a focused, time-boxed improvement workshop targeting a specific process issue
B
To perform annual performance reviews of service desk staff
C
To document all existing service management procedures
D
To replace the entire ITSM toolset with Agile alternatives
Hint
