(Organizational Communication) Flashcards
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Read the first 7 (Organizational Communication) flashcards as text
Which of the following is an example of downward communication in an organization?
Answer: A department head issuing new procedures to her team
Downward communication flows from higher levels of management to lower levels, such as issuing directives, policies, or feedback.
What is the primary purpose of a 'readability index' (such as Flesch-Kincaid) in business writing?
Answer: To measure how easy a document is to read and understand
Readability indices measure the ease of comprehension based on sentence length and word complexity, guiding writers to match their audience's level.
When a manager sends a message and the employee responds with a nod, the nod represents:
Answer: Feedback
The nod is feedback—a response from the receiver that signals the message was received and understood.
Which writing principle is reflected in the phrase 'use active voice whenever possible' in business communication?
Answer: Clarity and directness
Active voice makes sentences clearer and more direct by placing the subject as the doer of the action, improving readability.
An organization experiencing frequent miscommunication between departments should first examine its:
Answer: Interdepartmental communication channels and protocols
Interdepartmental miscommunication often stems from inadequate or poorly defined channels and protocols for sharing information across teams.
Which situation calls for a formal written communication rather than an informal verbal one?
Answer: Documenting a disciplinary action taken against an employee
Disciplinary actions require formal written documentation to create an official record and protect both the organization and the employee legally.
The concept of 'information overload' in the workplace refers to:
Answer: Receiving more information than one can effectively process
Information overload occurs when the volume of incoming information exceeds an individual's capacity to process it effectively, reducing productivity and decision quality.