Business Communication and Writing Flashcards
6 cards from real CAP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Communication and Writing flashcards as text
Which of the following best describes the 'you attitude' in business writing?
Answer: Focusing on the reader's needs, interests, and benefits rather than the writer's perspective
The 'you attitude' means framing messages from the reader's perspective — emphasizing what they will gain or what is important to them — rather than centering the message on the writer's viewpoint.
In a formal business letter, what is the correct placement of the complimentary close?
Answer: Two lines below the last paragraph of the body
The complimentary close (such as 'Sincerely,' or 'Respectfully,') is placed two lines below the last paragraph of the body, followed by the signature block.
Which type of business report presents information without interpretation or recommendations?
Answer: Informational report
An informational report presents facts, data, or status updates without analysis or recommendations — its sole purpose is to inform the reader about a situation or set of facts.
What is the primary purpose of an executive summary in a long business report?
Answer: To provide a concise overview of the report's key points for decision-makers who may not read the full document
An executive summary condenses the report's main findings, conclusions, and recommendations into a brief overview, allowing busy executives to grasp the essential content without reading the full report.
When should a business communicator use the indirect (deductive) organizational approach?
Answer: When delivering bad news or persuasive messages where resistance is anticipated
The indirect approach opens with a neutral buffer before presenting the main point, which is especially appropriate for bad news, persuasive requests, or sensitive messages where the reader may be resistant.
Which of the following is an example of passive voice in business writing?
Answer: The report was submitted by the assistant.
Passive voice occurs when the subject of the sentence receives the action rather than performing it. 'The report was submitted by the assistant' is passive; the active equivalent is 'The assistant submitted the report.'