CAP Cheat Sheet 2026

The 30 highest-yield CAP facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. Which listening technique involves restating the speaker's message in your own words to confirm understanding? → Paraphrasing
2. When coordinating a large conference, which task is typically completed first in the planning sequence? → Securing the venue and confirming available dates
3. Which time management technique involves ranking tasks as A (must do), B (should do), or C (nice to do)? → ABC prioritization method
4. An administrative professional is asked to draft a formal business report. Which component should appear first? → Title Page
5. Which filing method organizes records based on the geographic location of the subject? → Geographic filing
6. What is the primary advantage of a centralized filing system compared to a decentralized one? → Records are controlled by one department, reducing duplication and improving consistency
7. Which skill is important for administrative professionals to manage physical and digital filing systems effectively? → File management
8. Which skill is important for administrative professionals to respond to inquiries and set up meetings effectively? → Communication
9. What is a 'consent agenda' in a formal meeting? → A group of routine items approved together in a single vote without individual discussion
10. Which category of administrative certifications focuses on processing and recording billings, payments, and other company finances? → Payroll
11. A value between -1 and 1 that expresses how closely two variables are connected linearly. → Correlation Coefficient
12. Team begins to learn how to collaborate. Members respect one another and look to each other for advice. → Norming
13. Condense and summarize the key ideas, concepts, and conclusions from lengthy documents. → Summaries
14. Under the Americans with Disabilities Act (ADA), employers with 15 or more employees are generally required to: → Make reasonable accommodations for qualified individuals with disabilities
15. Which project management tool visually displays a project schedule as horizontal bars along a timeline? → Gantt chart
16. Which approach to conflict resolution seeks a solution that satisfies the core needs of all parties involved? → Collaboration (win-win)
17. Which of the following is an example of passive voice in business writing? → The report was submitted by the assistant.
18. Under the Americans with Disabilities Act (ADA), what is an employer generally required to provide to a qualified employee with a disability? → Reasonable accommodations that do not impose undue hardship
19. When requesting proposals from vendors for an event venue, which document formally describes the event requirements and invites bids? → RFP (Request for Proposal)
20. A statement must include the following to be complete: → A subject and a predicate
21. When organizing a meeting agenda, items should generally be ordered by: → Priority and logical flow, with time-sensitive items addressed early
22. What does the term 'records retention schedule' define in records management? → How long specific categories of records must be kept before disposal
23. Used when a particular line of type is desired by the end user (usually in large font size). → Photolettering Equipment
24. Which of the following IAAP CAP domains is most directly relevant to managing an executive's correspondence professionally? → Business Communication and Writing
25. When an error is discovered in previously approved minutes, what is the proper procedure? → Note the correction in the minutes of the next meeting
26. Which communication channel is most appropriate for delivering sensitive personnel-related information, such as a performance improvement plan? → Private in-person meeting, supplemented by written documentation for the record
27. Which IRS form do U.S. companies use to report non-employee compensation of $600 or more to independent contractors? → 1099-NEC
28. An administrative professional needs to organize a large volume of incoming invoices by month and year. Which filing method is most appropriate? → Chronological filing
29. Which of the following is the correct action when receiving an email that appears to be a phishing attempt on a work account? → Report it to the IT security team immediately without clicking any links, and delete it
30. When proofreading a business document, which error type involves using a correctly spelled word in the wrong context (e.g., 'their' vs. 'there')? → Homophone or contextual spelling error