Technology & Information Management Flashcards
7 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technology & Information Management flashcards as text
Which cybersecurity practice involves simulating phishing attacks on employees to assess and improve their security awareness?
Answer: Phishing simulation training
Phishing simulation training sends fake phishing emails to employees to test their ability to recognize and report suspicious messages, reinforcing security awareness.
A records retention schedule helps an administrative manager by:
Answer: Defining how long different types of records must be kept and when they can be destroyed
A records retention schedule specifies the required retention period for each record type based on legal, regulatory, and business requirements, ensuring compliance and efficient storage management.
What is the primary goal of conducting a technology needs assessment before purchasing new administrative software?
Answer: To identify current gaps, requirements, and priorities before selecting a solution
A technology needs assessment systematically identifies organizational requirements and gaps so that any solution selected will effectively address actual business needs.
Which of the following is a key consideration when evaluating the total cost of ownership (TCO) of a new information system?
Answer: All costs over the system's lifetime, including implementation, training, maintenance, and upgrades
Total cost of ownership includes all direct and indirect costs over the entire lifecycle of the system, providing a more accurate picture of the true financial investment required.
Business Intelligence (BI) tools primarily help administrative managers by:
Answer: Transforming raw organizational data into actionable insights and reports
Business Intelligence tools analyze and visualize organizational data to help managers identify trends, measure performance, and make informed decisions.
When an organization transitions to a new information system, which activity is most critical to perform before going live?
Answer: User acceptance testing (UAT) to validate the system meets business requirements
User acceptance testing (UAT) allows end users to validate that the system functions correctly and meets their needs before full deployment, reducing costly post-launch issues.
Which framework is widely used by organizations to align IT service management with business objectives and improve IT service quality?
Answer: ITIL (Information Technology Infrastructure Library)
ITIL is a globally recognized framework of best practices for IT service management that helps organizations deliver IT services efficiently and aligned with business goals.