Professional Ethics & Standards Flashcards
7 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics & Standards flashcards as text
An administrative manager is asked by marketing to share customer contact data collected for billing purposes. The most ethical response considers:
Answer: Whether using the data for marketing exceeds the purpose for which it was collected
Ethical data handling requires that personal information be used only for the purposes for which it was originally collected or properly consented.
Which of the following is the best example of retaliation prohibited under whistleblower protections?
Answer: Reassigning an employee to undesirable duties shortly after she reported safety violations
Adverse employment actions taken because of protected reporting activity constitute unlawful retaliation.
A manager realizes a policy she is required to enforce disadvantages employees with disabilities. Her most ethical course of action is to:
Answer: Raise the issue with leadership and advocate for revising the policy
Ethical managers work through legitimate channels to change harmful policies rather than silently enforcing or arbitrarily ignoring them.
During contract negotiations, the other party accidentally emails the manager its confidential pricing strategy. The ethical response is to:
Answer: Notify the sender, avoid using the information, and delete it as directed
Exploiting confidential information received in error is unethical; the recipient should disclose the mistake and not use the material.
Which statement best describes the relationship between law and ethics in administrative management?
Answer: Legal compliance is a minimum standard; ethical conduct often requires more than the law demands
Law sets a floor for behavior, while ethics can require honesty, fairness, and care beyond legal minimums.
A manager consistently assigns high-visibility projects to employees of her own alma mater. This practice is ethically problematic primarily because it:
Answer: Constitutes favoritism that undermines fairness and equal opportunity
Distributing opportunities based on personal affinity rather than merit is favoritism that erodes fairness and trust.
When facing a decision not covered by policy or law, which ethical test asks 'Would I be comfortable if this decision appeared on the front page of the news?'
Answer: The publicity (disclosure) test
The publicity or disclosure test evaluates a decision by imagining full public scrutiny of the action.