Professional Ethics & Standards Flashcards
7 cards from real CAM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics & Standards flashcards as text
An administrative manager discovers a close friend on her team has been padding expense reports. What is the most ethically appropriate first action?
Answer: Report the violation through the organization's established procedures
Professional standards require managers to address violations through official channels regardless of personal relationships.
Which situation best illustrates a conflict of interest for an administrative manager?
Answer: Awarding an office supply contract to a company owned by her spouse
A conflict of interest arises when personal or family financial interests could improperly influence business decisions.
A vendor offers an administrative manager two tickets to a professional sports game during an active bid process. What should the manager do?
Answer: Decline the gift and document the offer per company policy
Gifts from vendors during active procurement create the appearance of impropriety and should be declined and documented.
Which practice most strongly promotes an ethical organizational culture?
Answer: Leaders consistently modeling the behavior expected of employees
Research consistently shows that leadership modeling ('tone at the top') is the strongest driver of ethical culture.
An employee reports suspected fraud to her administrative manager. What is the manager's primary obligation?
Answer: Escalate the report through proper channels and protect the employee from retaliation
Managers must route fraud allegations to the appropriate function while ensuring the reporter faces no retaliation.
What distinguishes an ethical dilemma from a routine management decision?
Answer: It involves a choice between competing values or obligations with no clearly right option
An ethical dilemma forces a choice between legitimate but conflicting values, unlike decisions with a clear correct answer.
An administrative manager learns confidential salary data during a payroll audit. A colleague asks her to share a peer's salary. The manager should:
Answer: Refuse, because the information was obtained in a position of trust
Information gained through privileged access must be kept confidential and used only for its authorized purpose.