Communication & Stakeholder Engagement Flashcards

A client reports that their partner regularly dismisses their recovery progress as 'not good enough.' Which communication skill should the CAS teach the client to use in this relationship?

Answer: Assertive communication techniques such as using 'I' statements to express needs without aggression

Assertive communication with 'I' statements helps clients express feelings and needs clearly while reducing the likelihood of defensive reactions.

A CAS is asked to testify as an expert witness in a child custody case involving a parent in recovery. The MOST critical ethical consideration is:

Answer: Limiting testimony to clinical expertise and factual observations, and disclosing the dual-role potential if the parent is also a current client

Expert witnesses must stay within their scope of expertise and manage dual-role conflicts transparently to maintain ethical integrity.

Which technique helps a CAS most effectively engage a resistant adolescent client who denies having a substance use problem?

Answer: Using open-ended questions to explore the adolescent's own goals and what, if anything, bothers them about their use

Open-ended exploration of the client's own concerns and goals taps into intrinsic motivation, which is more effective than externally imposed consequences.

A CAS is launching a peer recovery support program and needs to communicate its value to hospital administrators. The strongest argument to present is:

Answer: Evidence that peer support reduces 30-day readmission rates and emergency department utilization

Hospital administrators respond to outcomes data that align with their institutional priorities such as reducing costly readmissions.

Which of the following MOST accurately describes the appropriate use of self-disclosure by a CAS during a session?

Answer: Brief, purposeful self-disclosure used to normalize the client's experience or build rapport when clinically beneficial

Therapeutic self-disclosure should be intentional, brief, and client-focused rather than serving the clinician's own needs.

A CAS receives a social media connection request from a current client. According to professional ethics, the CAS should:

Answer: Decline the request and address it therapeutically in the next session if appropriate

Declining dual-role social media connections protects professional boundaries, and discussing it therapeutically turns it into a clinical opportunity.

When a CAS presents addiction treatment outcome data to a community stakeholder group, which presentation approach BEST ensures the data is understood and trusted?

Answer: Explaining the methodology briefly, presenting data visually, and contextualizing results with honest discussion of limitations

Transparent presentation of methods, visual data, and honest acknowledgment of limitations builds stakeholder trust and data literacy.