Social & Business Etiquette Flashcards
7 cards from real CEP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Social & Business Etiquette flashcards as text
Which of the following is the correct way to introduce a junior employee to a senior executive?
Answer: Say the senior executive's name first
In professional introductions, the person of higher rank is addressed first: 'Ms. Smith, I'd like you to meet...'
What is the appropriate action if you accidentally spill a drink on another guest at a social event?
Answer: Apologize sincerely and offer to help clean up
A sincere apology and immediate offer to assist demonstrates accountability and social grace.
In a professional email, what is the most appropriate closing for a first-time correspondence with a potential client?
Answer: Sincerely
'Sincerely' is the standard professional closing for formal first-contact correspondence.
When attending a networking event, how soon after meeting someone should you follow up?
Answer: Within 24–48 hours
Following up within 24–48 hours keeps the interaction fresh and demonstrates genuine interest.
If someone uses the wrong fork at a formal dinner, the host's most gracious response is to:
Answer: Quietly use the same incorrect fork to spare embarrassment
A gracious host mirrors the guest's behavior to prevent embarrassment and maintain comfort.
What does 'business casual' attire typically exclude in a U.S. professional environment?
Answer: Jeans and t-shirts
Business casual generally excludes jeans and t-shirts, which are considered too informal for most professional settings.
When is it appropriate to use someone's first name in a professional setting?
Answer: Only after they have invited you to do so
Using first names before being invited can be presumptuous; wait for the other person to offer that familiarity.