Communication & Interpersonal Skills Flashcards

Which element is considered most impactful in face-to-face communication according to research on nonverbal cues?

Answer: Vocal tone and body language

Research consistently shows that tone and body language carry more weight than words alone in face-to-face interaction.

In professional settings, how long should you maintain eye contact during a conversation?

Answer: Approximately 50–70% of the time to convey engagement without intimidation

Maintaining eye contact about 50–70% of the time signals attentiveness while remaining comfortable.

What is the etiquette-appropriate way to disagree with a senior colleague's idea in a meeting?

Answer: Acknowledge their point, then present your perspective respectfully

Acknowledging first then offering an alternative perspective shows respect while contributing constructively.

Which phrase best exemplifies an 'I-statement' used in assertive communication?

Answer: 'I feel overlooked when my suggestions aren't acknowledged.'

I-statements focus on your own feelings and experiences rather than blaming the other person.

A client speaks very softly and slowly. To build rapport, you should:

Answer: Match their pace and volume to make them comfortable

Adapting your communication style to match a client's pace and volume builds comfort and rapport.

What does 'active listening' require beyond simply hearing the speaker's words?

Answer: Giving full attention, asking clarifying questions, and reflecting back key points

Active listening involves full engagement: attention, clarification, and reflection to ensure mutual understanding.

When is the use of humor appropriate in professional communication?

Answer: When the tone is light, the humor is inclusive, and relationships are established

Inclusive, contextually appropriate humor can strengthen professional relationships when trust already exists.