Listening: Problem Solving Conversations Flashcards

In a CELPIP Listening Problem-Solving conversation, two speakers are discussing a faulty laptop. The first speaker, the owner, explains the problem. The second speaker, a technician, proposes several solutions. Which of the following is the MOST likely primary goal of the owner?

Answer: To find the most cost-effective and reliable solution to fix the laptop.

In problem-solving scenarios, the person with the problem is typically focused on resolving the issue efficiently. While they might be unhappy (leading to complaints) or need technical details, their main objective is to get a working solution that balances cost and effectiveness.

You are listening to a conversation where a woman is asking a man for help because she is lost. The man gives her two different sets of directions. What is the most crucial skill to use while listening to this conversation?

Answer: Identifying the specific street names and landmarks for each option.

When multiple solutions or options are presented in a problem-solving conversation, detail-oriented listening is key. The questions will likely test your ability to distinguish between the different options presented, including specific details like street names, bus numbers, or landmarks, to see which one was chosen or is most suitable.

A tenant is speaking with a building manager about a leaky faucet. The manager says, 'Well, I can send a plumber over tomorrow morning, or you could try tightening the valve under the sink yourself if you have a wrench. The plumber will cost you, though.' What can be inferred from the manager's statement?

Answer: The manager is suggesting a potential do-it-yourself solution that could save the tenant money.

This is an inference question. The manager presents two options: a professional repair that has a cost, and a self-repair that does not. By mentioning the cost associated with the plumber, the manager is implicitly suggesting that the tenant can avoid this cost by trying the other solution first.

In a conversation about a missed flight, an airline agent discusses rebooking options with a customer. Which of the following details is LEAST likely to be the focus of a test question?

Answer: The reason why the airline agent's computer is slow.

CELPIP problem-solving questions focus on the core problem and the solutions discussed. Details directly related to the problem (missed flight) and the solutions (rebooking options, times, costs, and final decision) are important. A minor, passing detail like a slow computer is background information and not central to the problem's resolution.

A customer is on the phone with a representative to resolve an incorrect charge on their bill. The representative says, 'I see the problem. It seems you were charged for the premium package by mistake. I've now corrected it on my end.' What should the listener anticipate happening next in the conversation?

Answer: The representative will explain when the correction will be reflected on the bill.

In problem-solving conversations, after a solution is identified, the next logical step is to discuss the implementation of that solution. This includes details like timing, confirmation, or any further steps the customer needs to take. Simply stating the problem is fixed is usually followed by clarifying details.

Which of the following best describes the typical structure of a CELPIP Listening Part 1: Problem Solving audio clip?

Answer: A conversation between two speakers, where one presents a problem and the other offers solutions or information.

CELPIP Listening Part 1 consistently features a dialogue between two individuals. One person, the 'seeker,' has a problem or question, and the other, the 'helper,' provides information, options, and solutions. This format is central to the 'Problem Solving' task.