Professional Etiquette and Communication Flashcards
7 cards from real CELBAN practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Etiquette and Communication flashcards as text
A nurse receives a telephone call from someone claiming to be a specialist asking for a patient's lab results. The nurse should FIRST:
Answer: Verify the caller's identity through an official hospital directory before sharing any information
Caller identity must be verified through an independent, official source before disclosing any patient information by telephone.
Which of the following BEST describes the term 'therapeutic use of self' in nursing communication?
Answer: Intentionally using one's personality, insights, and empathy to form a healing relationship
Therapeutic use of self involves consciously using communication style, empathy, and presence as tools to support patient healing and wellbeing.
A patient with low health literacy receives discharge instructions. Which strategy is MOST effective?
Answer: Ask the patient to repeat back the key instructions in their own words
The teach-back method, where patients restate instructions in their own words, is the evidence-based gold standard for confirming health literacy understanding.
What is the PRIMARY purpose of maintaining professional tone in nurse-to-nurse written communication?
Answer: To create a legal record that accurately reflects clinical reasoning and events
Professional written communication serves as a legal and clinical record; its accuracy and tone reflect on the standard of care provided.
A nurse disagrees with a patient's personal lifestyle choice that does not pose an immediate health risk. The nurse's professional obligation is to:
Answer: Educate the patient about the risks and then respect their autonomous decision
Nurses provide balanced education then respect patient autonomy; imposing personal moral judgments violates professional ethics.
Which phrase is an example of using inclusive and person-first language with a patient who has a disability?
Answer: 'The patient in Room 4 who uses a wheelchair needs assistance'
Person-first language identifies the individual before the condition, acknowledging personhood rather than defining someone by their disability.
When a nurse introduces themselves to a new patient, which element is MOST important to include?
Answer: Their name and their role in the patient's care
Introducing name and role immediately clarifies accountability and begins building the therapeutic relationship on a foundation of trust.