Housekeeping Operations Management Flashcards
7 cards from real CEH practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Housekeeping Operations Management flashcards as text
Which type of floor care method uses a high-speed buffer to restore shine to hard floors?
Answer: Spray buffing
Spray buffing applies a small amount of floor finish restorer and uses a high-speed machine to restore gloss between full refinishing cycles.
What is the purpose of a housekeeping night audit room status reconciliation?
Answer: To ensure room status in the PMS matches physical room inspection findings
Reconciling room status at night ensures the PMS accurately reflects which rooms are occupied, vacant, clean, or out of order before the new day begins.
Which pest control approach is considered best practice in a lodging facility's housekeeping program?
Answer: Integrated Pest Management (IPM) focusing on prevention and targeted treatment
IPM emphasizes prevention through sanitation, exclusion, and monitoring, with targeted chemical treatment only when necessary, reducing environmental and guest health risks.
When a room is classified as 'out of order' (OOO), what operational impact does this have?
Answer: The room cannot be sold and is excluded from occupancy calculations
An OOO room is removed from the available inventory, cannot be sold, and is typically excluded from occupancy percentage calculations.
A new Executive Housekeeper wants to reduce chemical costs. Which strategy is most sustainable?
Answer: Implementing dilution control systems and training staff on correct usage
Dilution control systems prevent overuse of concentrated chemicals and reduce waste, lowering costs while maintaining effectiveness and safety.
What is the main advantage of a self-inspection program for room attendants?
Answer: It builds accountability and quality awareness at the point of service
Self-inspection empowers attendants to catch their own errors before supervisors do, building ownership of quality and reducing re-cleaning rates.
Which federal agency's regulations most directly govern housekeeping employees' exposure to hazardous cleaning chemicals?
Answer: OSHA (Occupational Safety and Health Administration)
OSHA's Hazard Communication Standard (HazCom) requires employers to train workers on chemical hazards and maintain SDS documentation in the workplace.