CEH - Certified Executive Housekeeper Laundry and Linen Management Questions and Answers

Question 1

An in-house laundry manager observes that a recent batch of terry towels feels stiff and has a slight yellowish tint after washing.
This issue is most likely caused by an improper concentration or failure to use which laundry chemical?

Accepted Answer

Sour (acid)

Answer

Alkali (builder)

Answer

Bleach

Answer

Detergent (surfactant)

Question 2

When purchasing new bed linens, an Executive Housekeeper chooses a cotton/polyester blend over 100% cotton. What is the primary operational advantage of this choice for a high-volume hotel laundry?

Accepted Answer

Increased durability and faster drying times

Answer

Superior absorbency and a softer initial feel

Answer

Significantly lower initial purchase cost

Answer

Greater resistance to common food and beverage stains

Question 3

Which of the following is the most widely accepted key performance indicator (KPI) for measuring the labor productivity of an on-premise laundry (OPL) facility?

Accepted Answer

Pounds Per Operator Hour (PPOH)

Answer

Cost Per Occupied Room (CPOR)

Answer

Linen Replacement Percentage

Answer

Utility Cost Per Pound

Question 4

What is the primary purpose of the 'cool-down' cycle in a commercial laundry dryer?

Accepted Answer

To minimize wrinkling in permanent press and blended fabrics

Answer

To prevent thermal shock to the dryer's heating elements

Answer

To fully activate fabric softeners added in the wash cycle

Answer

To reduce the total energy consumption of the drying process

Question 5

An Executive Housekeeper is preparing a contract with an outside laundry service that charges by the pound. To ensure accurate billing and effective cost control, which procedure is most essential for the hotel to implement?

Accepted Answer

Weighing all soiled linen sent to the vendor and all clean linen received from the vendor.

Answer

Requiring the vendor to use the hotel's specified laundry chemicals.

Answer

Establishing a 5-par level for all linen types to prevent shortages.

Answer

Conducting monthly quality inspections of delivered linens.

Question 6

In accordance with OSHA's Bloodborne Pathogens Standard, what is the proper procedure for a room attendant to follow when handling soiled linen?

Accepted Answer

Handle it as little as possible and place it directly into a designated bag or container.

Answer

Shake the linen vigorously to remove any loose debris before bagging.

Answer

Sort the linen in the guest room to separate towels from sheets.

Answer

Pre-treat any visible stains in the guest room before transport.

An in-house laundry manager observes that a recent batch of terry towels feels stiff and has a slight yellowish tint after washing.This issue is most likely caused by an improper concentration or failure to use which laundry chemical?

An in-house laundry manager observes that a recent batch of terry towels feels stiff and has a slight yellowish tint after washing.
This issue is most likely caused by an improper concentration or failure to use which laundry chemical?