CEH - Certified Executive Housekeeper Housekeeping Operations Management Questions and Answers

Question 1

An Executive Housekeeper is calculating the required number of room attendants for the upcoming week.
The 250-room hotel is projected to have an 80% occupancy rate.
The established productivity standard is 14 rooms per attendant per 8-hour shift, and the property uses a 1.4 coverage ratio to account for days off and vacation.
How many full-time equivalent (FTE) room attendants are needed?

Accepted Answer

Approximately 20

Answer

Approximately 10

Answer

Approximately 14

Answer

Approximately 25

Question 2

When establishing linen inventory, the industry standard '3-Par Level' for a hotel with an on-site laundry ensures that there is one set of linen for each of the following locations:

Accepted Answer

In the guest room, one set being laundered, and one set clean and ready for use on shelves.

Answer

In the guest room, in the main storage closet, and in the laundry chute.

Answer

On the housekeeping cart, in transit to an off-site laundry, and in the guest room.

Answer

In the guest room, in a discard pile for staining, and in the main storage closet.

Question 3

Which of the following items would most appropriately be included in the housekeeping department's OPERATING budget?

Accepted Answer

Guest room cleaning supplies and amenities.

Answer

A new industrial carpet shampoo machine.

Answer

The purchase of 50 new room attendant carts.

Answer

A complete renovation of the main laundry facility.

Question 4

A housekeeping supervisor conducting a room inspection discovers that the remote control for the television is missing, the bathroom faucet has a slow drip, and the room has not been properly dusted. According to standard inspection procedures, which of these issues requires coordination with another department?

Accepted Answer

The slow-dripping faucet

Answer

The missing remote control

Answer

The improper dusting

Answer

All of the issues require another department

Question 5

Under OSHA's Hazard Communication Standard (HCS), what is a primary requirement for an Executive Housekeeper regarding chemical safety?

Accepted Answer

To ensure Safety Data Sheets (SDSs) for all hazardous chemicals are readily accessible to employees.

Answer

To purchase only 'green' cleaning products.

Answer

To personally mix all cleaning chemical solutions for the staff.

Answer

To store all cleaning chemicals in unmarked, locked containers.

Question 6

A hotel is planning to replace all of its aging vacuum cleaners and floor buffers over the next year. Which of the following best describes the budget this major purchase would fall under?

Accepted Answer

Capital Budget

Answer

Operating Budget

Answer

Pre-Opening Budget

Answer

Zero-Based Budget