Quality Assurance & Improvement Flashcards
7 cards from real CED practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
A continuous quality improvement (CQI) culture requires which leadership behavior from an executive director?
Answer: Modeling openness to feedback and treating failures as learning opportunities
Executive directors foster CQI culture by demonstrating that feedback is welcomed and mistakes drive learning, not punishment.
Which tool is most appropriate for identifying the most frequent causes of a quality problem in a nonprofit's service delivery?
Answer: Pareto chart
A Pareto chart displays causes by frequency, helping teams focus on the vital few causes responsible for most defects.
An executive director is implementing fidelity monitoring for an evidence-based program. What does program fidelity monitoring assess?
Answer: Whether the program is implemented as designed and with sufficient adherence to the model
Fidelity monitoring ensures the program is delivered consistently with its evidence-based design to maintain effectiveness.
During a PDSA cycle, the 'Study' phase involves which activity?
Answer: Analyzing results to determine whether the change produced the expected improvement
The Study phase compares actual results to predictions, drawing lessons to inform the next cycle.
A client complaint management system is best described as which type of quality mechanism?
Answer: A feedback loop that identifies service gaps and drives corrective action
Complaint systems capture client experiences, feeding information back into the organization to identify and correct service failures.
Which approach best describes 'upstream' quality improvement in nonprofit service delivery?
Answer: Identifying and correcting process failures before they affect client outcomes
Upstream quality improvement intervenes in processes before defects reach clients, reducing rework and client harm.
An executive director's organization receives accreditation from an external body. Which quality improvement value does accreditation primarily represent?
Answer: It provides external validation that the organization meets established quality standards
Accreditation demonstrates to stakeholders that the organization's practices have been independently verified against recognized quality standards.