Quality Assurance & Improvement Flashcards
7 cards from real CED practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
An executive director notices that program outcome data is inconsistently collected across three sites. Which action best addresses this quality assurance gap?
Answer: Develop standardized data collection protocols and train all site staff
Standardized protocols and staff training ensure consistent, comparable data across all sites.
A nonprofit uses a logic model for program planning. Which quality improvement benefit does a logic model primarily provide?
Answer: It links program activities to intended outcomes for accountability
A logic model maps the causal chain from inputs and activities to outputs and outcomes, enabling accountability.
Which quality improvement methodology uses Define, Measure, Analyze, Improve, and Control phases?
Answer: Six Sigma DMAIC
Six Sigma's DMAIC framework provides a structured, data-driven approach to eliminating defects and improving processes.
An executive director wants to benchmark her organization's service delivery against peer organizations. What is the primary purpose of benchmarking in quality improvement?
Answer: To compare performance against standards or best practices for improvement
Benchmarking uses external comparisons to identify performance gaps and adopt best practices.
A quality audit reveals that staff are skipping required intake screening steps. Which response reflects a systems-oriented quality improvement approach?
Answer: Investigate root causes in training, workload, or procedure design before intervening
A systems approach seeks root causes rather than assigning individual blame to produce lasting improvement.
Which indicator is an example of a process measure rather than an outcome measure in program quality?
Answer: Number of counseling sessions delivered per client
Process measures track service delivery activities, while outcome measures track client-level changes.
An organization's board requests a quality improvement plan after a funder's critical evaluation. Which element is essential in such a plan?
Answer: Specific, time-bound corrective actions with assigned responsibility and metrics
Effective quality improvement plans specify what will change, by when, who is responsible, and how success will be measured.