Quality Control & Process Improvement Flashcards
7 cards from real CEAC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Control & Process Improvement flashcards as text
A CEAC consultant is asked to establish a baseline quality metric for accessibility survey accuracy. Which data source is MOST appropriate?
Answer: Percentage of re-inspections triggered by disputed measurements
Re-inspection rates triggered by disputed measurements directly reflect the accuracy of original field work and serve as a meaningful quality baseline.
In the PDCA cycle applied to accessibility consulting, what occurs during the 'Check' phase?
Answer: Comparing actual outcomes to the objectives set in the Plan phase
The Check phase involves analyzing results to determine whether the implemented plan achieved its intended improvement objectives.
Which of the following represents a leading indicator of quality in an accessibility assessment program?
Answer: Percentage of inspectors who completed calibration training this month
Calibration training completion is a leading indicator because it predicts future measurement accuracy before errors occur, unlike lagging indicators that measure past failures.
A process improvement team creates a diagram showing all steps from initial site contact to final report delivery to identify non-value-added activities. This tool is called a:
Answer: Value stream map
A value stream map visualizes every step in a workflow, helping teams identify waste and non-value-added activities for elimination.
When a CEAC firm adopts a corrective action plan after identifying systemic report errors, which element is essential to include?
Answer: A defined timeline, responsible party, and success metric for each corrective action
Effective corrective action plans must specify who is responsible, by when, and how success will be measured to ensure accountability and follow-through.
A consultant discovers that ramp slope errors occur most frequently during afternoon field sessions. Applying root cause analysis, what should the team investigate FIRST?
Answer: Environmental and human factors that differ between morning and afternoon sessions (e.g., heat, fatigue)
Investigating environmental and human factors that differ by time of day — such as heat affecting equipment or inspector fatigue — directly addresses the time-specific pattern of errors.
Which practice BEST supports continuous improvement in a multi-consultant accessibility firm?
Answer: Holding regular lessons-learned debriefs and updating standard operating procedures accordingly
Regular lessons-learned debriefs that feed directly into updated SOPs institutionalize improvement and prevent repeat errors across all staff.