CDT Communication & Conflict Resolution in Diversity Flashcards
6 cards from real CDT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CDT Communication & Conflict Resolution in Diversity flashcards as text
What is the primary goal of 'interest-based' conflict resolution in diversity disputes?
Answer: Understanding underlying needs and finding mutually beneficial solutions
Interest-based conflict resolution focuses on understanding the underlying needs, interests, and concerns of all parties rather than debating positions, leading to more durable and mutually satisfying solutions.
Which listening technique involves reflecting the speaker's emotional content back to them to demonstrate understanding?
Answer: Empathic reflection
Empathic reflection involves naming and mirroring the speaker's emotional state (e.g., 'It sounds like you felt dismissed'), demonstrating genuine understanding of their experience.
What does 'psychological safety' mean in the context of diversity training communication?
Answer: An environment where people feel safe to speak up without fear of punishment
Psychological safety, as defined by Amy Edmondson, is a shared belief that the team is safe for interpersonal risk-taking, including speaking up about sensitive diversity topics without fear of humiliation.
When two employees have a conflict rooted in cultural differences around directness, what is the trainer's best first step?
Answer: Help both parties understand each other's cultural communication norms
Facilitating mutual cultural understanding helps both parties recognize that different communication styles (direct vs. indirect) reflect cultural norms rather than personal hostility, creating a foundation for resolution.
What is 'bystander intervention' in the context of workplace diversity?
Answer: Proactive steps taken by observers to safely interrupt discriminatory behavior
Bystander intervention involves equipping witnesses of discriminatory behavior with skills and strategies to safely and effectively interrupt the situation and support those targeted.
In cross-cultural communication, what does 'high-context' culture refer to?
Answer: A culture where meaning is derived from context, relationships, and nonverbal cues
High-context cultures (e.g., Japan, China, Arab cultures) rely heavily on implicit communication, nonverbal cues, and shared understanding rather than explicit verbal messages.