CDM Quality Improvement and Performance Monitoring 1

Question 1

What is the primary goal of a quality improvement (QI) program in a dietary department?

Accepted Answer

Continuously improving patient care and food service outcomes

Answer

Reducing overall food costs

Answer

Increasing employee satisfaction scores

Answer

Meeting minimum regulatory requirements only

Question 2

Which improvement cycle is most commonly used in healthcare foodservice to plan, implement, and evaluate changes?

Accepted Answer

PDSA (Plan-Do-Study-Act)

Answer

Six Sigma DMAIC

Answer

ISO 9001 framework

Answer

Lean 5S methodology

Question 3

A dietary manager identifies that 15% of meal trays are delivered late. What is the correct first step in the QI process?

Accepted Answer

Define and accurately measure the scope of the problem

Answer

Implement a new delivery schedule immediately

Answer

Discipline the tray delivery staff

Answer

Purchase new tray delivery equipment

Question 4

Which of the following is the best example of a quantitative performance measure for a dietary department?

Accepted Answer

Number of meal trays delivered within 30 minutes of scheduled time

Answer

Staff descriptions of tray appearance

Answer

Patient comments about meal variety

Answer

General impressions of food quality

Question 5

In quality improvement, a 'benchmark' refers to:

Accepted Answer

A standard or best practice used as a reference point for comparison

Answer

A piece of standard kitchen equipment

Answer

A corrective action taken after a regulatory violation

Answer

The maximum tray load a dietary aide should carry

Question 6

Which quality improvement tool ranks causes of a problem by frequency to identify the most significant contributors?

Accepted Answer

Pareto chart

Answer

PERT chart

Answer

Gantt chart

Answer

Control chart

Question 7

Patient meal satisfaction survey results are an example of which type of quality indicator?

Accepted Answer

Outcome indicator

Answer

Input indicator

Answer

Process indicator

Answer

Structure indicator