Communication & Client Relations Flashcards
7 cards from real CDA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Client Relations flashcards as text
What is the main benefit of requiring a deposit before beginning a decorative art project?
Answer: It demonstrates client commitment and covers initial material costs, reducing financial risk
A deposit secures client commitment and ensures the artist can purchase materials without absorbing upfront costs personally.
A client sends conflicting direction from two household decision-makers. How should you handle this?
Answer: Request a meeting with all decision-makers present to align on a single direction before proceeding
Gathering all stakeholders ensures you receive unified direction and avoids rework caused by competing preferences.
Why should a decorative artist keep detailed records of paint brands, colors, and formulas used on a project?
Answer: To enable accurate touch-ups or future matching if the client needs repairs
Detailed records allow precise color matching for repairs or expansions, adding significant long-term value to the client relationship.
When is it appropriate to include a kill fee clause in a decorative artist's contract?
Answer: When the client may cancel after significant preparation work has been completed
A kill fee compensates the artist for time and materials invested if the client cancels after preparation has begun.
How can a decorative artist best demonstrate ongoing professionalism after a project is complete?
Answer: Follow up after a few weeks to ask about satisfaction and remind them of your maintenance services
A genuine post-project follow-up reinforces care for the client's experience and opens the door to repeat business and referrals naturally.
What should a decorative artist do if they realize mid-project that their cost estimate was too low?
Answer: Communicate the issue to the client promptly, explain what changed, and negotiate a fair resolution
Transparent communication about cost overruns, with explanation of the cause, is more likely to result in a fair resolution than silence or work stoppage.
Which of the following best describes the role of a mood board in client communication?
Answer: A visual tool that aligns the artist and client on aesthetic direction before work begins
Mood boards establish a shared visual language early, reducing the risk of subjective mismatches between client expectations and the finished work.