Communication & Client Relations Flashcards
7 cards from real CDA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Client Relations flashcards as text
A client becomes upset mid-project because the color looks different on the wall than in the swatch. What is the best first response?
Answer: Acknowledge their concern and explain how lighting affects color perception
Acknowledging the client's concern first and then educating them about lighting effects diffusing tension while demonstrating professionalism.
Which document best protects both the decorative artist and the client when scope changes occur during a project?
Answer: A signed change order detailing the new work and cost
A signed change order creates a mutual written record of altered scope, preventing billing disputes.
When presenting a decorative finish proposal to a client, why is it important to show multiple price tiers?
Answer: To demonstrate flexibility and allow the client to match their budget and vision
Multiple tiers give clients agency, show transparency, and increase the likelihood of closing a sale within their budget.
A potential client asks for references. What is the most professional response?
Answer: Provide two or three past client contacts who have agreed to be references
Pre-arranged references demonstrate confidence in your work and respect for the prospective client's due diligence.
During the initial consultation, a client describes a finish you have never executed before. What should you do?
Answer: Honestly state your experience level and offer to provide a small sample before committing
Transparency about skill level combined with a willingness to sample builds trust and protects your reputation.
What is the purpose of a pre-project walkthrough with the client?
Answer: To identify site conditions, clarify expectations, and confirm project details
A walkthrough aligns both parties on scope, access, and existing conditions before work starts, reducing misunderstandings.
How should a decorative artist handle a situation where a client continuously adds small requests without additional payment?
Answer: Politely reference the original contract scope and issue a change order for extra work
Referencing the contract professionally and using change orders protects the artist's time and compensation without damaging the relationship.