Training Evaluation and Measurement Flashcards
6 cards from real CCT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Training Evaluation and Measurement flashcards as text
Kirkpatrick's Four-Level Training Evaluation Model measures training at which four levels?
Answer: Reaction, Learning, Behavior, and Results
Kirkpatrick's model evaluates training at the Reaction, Learning, Behavior (transfer), and Results (business impact) levels.
Level 1 of Kirkpatrick's model is most commonly measured using:
Answer: End-of-course participant satisfaction surveys (smile sheets)
Level 1 (Reaction) captures how participants felt about the training experience, typically through immediate post-training surveys.
Level 2 of Kirkpatrick's model assesses:
Answer: Whether participants actually acquired knowledge, skills, or attitudes
Level 2 (Learning) uses tests, simulations, or demonstrations to verify that learning objectives were actually achieved.
Which level of Kirkpatrick's model is the most difficult to measure and requires the longest follow-up period?
Answer: Level 3 — Behavior
Level 3 (Behavior) requires observing on-the-job application weeks or months after training, making it logistically complex to measure.
The Phillips ROI Methodology adds which fifth level to Kirkpatrick's model?
Answer: Return on Investment (ROI)
Jack Phillips extended Kirkpatrick's model by adding Level 5: ROI, which compares the monetary benefits of training against its costs.
A control group in training evaluation is used to:
Answer: Compare outcomes between those who received training and those who did not
A control group isolates the effect of training by providing a baseline of what happens without the intervention.